FAQ

We do not have a retail showroom or shop open to the public. All of our furniture is made to order in our Lichfield workshop.

You can browse our furniture, finishes and customer photographs online. Workshop visits may occasionally be arranged in advance to discuss bespoke projects or view finish samples, but visits are strictly by prior appointment only.

Yes. All Lichfield Furniture Company furniture is designed and built by hand in our Lichfield workshop. We do not outsource the manufacture of our handmade furniture.

Our Curated Homeware range is separately sourced and selected to complement our furniture.

We use high-quality solid timber selected for strength, stability and character. Much of our furniture is made from furniture-grade, kiln-dried Quebec pine.

Premium hardwoods such as oak, ash and walnut may also be available for selected bespoke projects. Please contact us if you have a particular timber in mind.

Yes. Many designs can be made to custom dimensions to suit your space. Please check measurements carefully before ordering.

Yes. Most handmade furniture is available in a choice of finishes. Samples are available to help you choose.

We do not offer an exact colour-matching service for existing furniture, flooring or other timber. Differences in timber species, age, previous finishes, lighting and screen settings make accurate remote colour matching unreliable.

We can provide finish samples so you can view the colour alongside your existing furniture and interior before ordering.

No two pieces of solid timber are identical. Natural variations in grain, knots, tone and character are part of what makes each piece unique.

Production lead times vary depending on the item, complexity of the order and our current workload. An estimated lead time will be shown or confirmed before your order is accepted. Bespoke and multiple-item orders may take longer.

Yes. We offer delivery across most areas of the UK. Smaller items may be sent by parcel courier, while larger furniture deliveries are arranged according to the size of the order and delivery location.

Collection from our Lichfield workshop is also available by prior arrangement. Please see our Delivery Information page for full details.

Yes. Collection from our Lichfield workshop is available by prior arrangement. The workshop is not a retail showroom and visits are appointment-only.

At the moment, we can only offer shipping within the UK.

We’ll contact you when your order is complete and confirm collection or delivery arrangements.

We accept the payment methods shown at checkout. Depending on the type and value of an order, bespoke furniture may require a deposit with the balance payable before delivery or collection.

Please see our Payments & Finance page for current payment options.

Yes. Our handmade furniture is covered by a 10-Year Structural Guarantee, covering the structural integrity of the frame, joints and construction under normal domestic use. Normal wear and tear, accidental damage, misuse and natural characteristics of solid timber are excluded.

See our Our Guarantee page for full details.

Regular dusting with a soft, dry or slightly damp cloth is usually all that is required. Avoid harsh chemicals, bleach, abrasive cleaners and excess water.

Care requirements can vary depending on the finish, so please see our Furniture Care page for full guidance.

If your order arrives damaged or anything is missing, please contact us as soon as possible, ideally within 48 hours, and include photographs where appropriate. We’ll work with you to resolve the issue in line with our Returns & Refunds Policy.

Return rights depend on the type of item ordered. Standard, non-personalised items may be eligible for return, while furniture made to specific measurements, configurations or personalised requirements may not be returnable simply because you change your mind.

Please see our Returns & Refunds Policy for full details.

Yes. Many of our standard designs can be made to custom dimensions, finishes and configurations, and we also welcome completely bespoke furniture enquiries.

If you have an awkward space or an idea you cannot find elsewhere, please contact us to discuss your project.