Delivery Information

 

At Lichfield Furniture Company, we carefully arrange delivery based on the size and type of item ordered. Below you’ll find information on production times, delivery methods, charges, collection and what to expect when your order is ready.

• Made-to-Order Furniture
  The majority of our furniture is made to order, with each piece individually crafted in our Lichfield workshop. Production lead times vary depending on the item, complexity of the order and our current workload.

  Typical production lead time: 2–4 weeks for many standard furniture orders. Larger, multiple-item or bespoke orders may take longer. The expected lead time will be confirmed at the point of order.

   

Delivery Times
Once your order is complete, we’ll arrange delivery using the most suitable service for the size and type of item. Smaller items may be sent by parcel courier, while larger furniture deliveries are arranged separately.

Where tracking is available, details will be sent to you once your order has been dispatched. For larger furniture deliveries, we’ll contact you directly to confirm the arrangements.

Delivery Charges

• Delivery Charges
  Smaller items: Standard delivery is £5.95. Orders over £100 qualify for free standard delivery where applicable. The final charge will be shown at checkout.

  Larger furniture: Delivery costs vary depending on the size and weight of the order and the delivery postcode. The charge will be confirmed before checkout.

  Collection: Orders may be collected from our Lichfield workshop by prior appointment.

Delivery Areas

We offer delivery across most areas of the UK. Some remote locations, including parts of the Scottish Highlands and islands, may incur additional charges or may not be available for certain larger items. Any restrictions or additional costs will be confirmed before your order is completed.

Delivery Process

1. Order Confirmation — You’ll receive confirmation of your order and estimated production lead time.
2. Production — Your furniture is made in our Lichfield workshop.
3. Ready for Delivery — We’ll contact you when your order is complete and confirm the delivery arrangements.
4. Delivery — Smaller items may arrive by parcel courier; larger furniture deliveries will be arranged directly with you.

Delivery Instructions

To ensure a smooth delivery process, please take note of the following:

• Provide accurate delivery details, including address, contact number, and any special instructions during checkout.
• Ensure there is sufficient access to bring your furniture into your home.
• If you live in a building with limited access (e.g., narrow doorways, no lift, etc.), please let us know in advance so we can plan accordingly.
• Please check that doorways, hallways, staircases and the intended room are large enough to accommodate the item before ordering.

Delivery Restrictions

• We are unable to deliver to P.O. Boxes or international addresses.
• Some remote or difficult-to-access areas may incur additional charges or be outside our service area. Please verify your delivery location during checkout.
• Deliveries may be delayed due to extreme weather or unforeseen circumstances. In such cases, we will keep you informed about any changes.

Damaged or Missing Items

If your order arrives damaged or anything is missing, please contact us as soon as possible, ideally within 48 hours of delivery, and include photographs where appropriate. We’ll work with you to resolve the issue in line with our Refunds & Returns Policy.

Contact Us

If you have any questions about delivery or need help with an order, please contact us at Help@LichfieldFurniture.co. We’re happy to help.